We care about our customers and we want you to be completely satisfied when shopping for Toppik products. If you have questions, concerns, need shipping information or help with a return, please see below for help and contact information.
HERE'S HOW TO CONTACT US
Support Hours
Monday–Friday 9:00am – 5:30pm EST
Company US Holidays 2023
January 2, January 16, May 12, May 29, July 4, September 4, November 23-24 and December 25
PHONE
*Please call us at 800-844-2536 to cancel
HELPFUL INFORMATION
You may also find helpful answers to your questions on our FAQ page.
SHIPPING INFORMATION
We offer FREE Standard Shipping, on all orders over $75 and all Autoship Orders.
Most in-stock items will arrive 7-10 business days after receipt of your order.
CONTINENTAL U.S. SHIPPING OPTIONS:
Standard Shipping: $4.95
Orders above $75: FREE
Autoship orders: FREE
PLEASE NOTE: Toppik Hair Perfecting Tool Kit, Fiberhold Spray and Colored Hair Thickener can only be shipped via standard shipping within the continental United States. We are not able to ship these products to PO Boxes or APO addresses.
RETURNS
If you are not completely satisfied with your order, simply return your product within 30 days of receipt of your order to receive a full refund, less shipping and handling charges.
If you wish to return your product, please call Customer Service at 1-800-THICKEN (844-2536)1-800-844-2536 within 30 days of receiving your shipment. Once you have received your Return Merchandise Authorization Number (RMA), you will need to write it on your return label. Shipments without a RMA will not be accepted for returns. Shipping charges are non-refundable. Other conditions may apply.