We care about our customers and we want you to be completely satisfied when shopping for Toppik products. If you have questions, concerns, need shipping information or help with a return, please see below for help and contact information.
HERE'S HOW TO CONTACT US
U.S.: 1-800-293-3781U.S.: 1-800-293-3781
Monday-Friday 7am-11pm EST
Saturday-Sunday 8am-6pm EST
Please allow 24 hours for a response
*Please call us at 800-844-2536 to cancel
You may also find helpful answers to your questions on our FAQ page.
We offer FREE Standard Shipping, all the time.
Most in-stock items will arrive 5-7 business days after receipt of your order.
CONTINENTAL U.S. SHIPPING OPTIONS:
Standard Shipping: FREE
Expedited (2-3 days): $16.95-$21.95
Next Day Air: $29.95-$34.95
ALL OTHER SHIPPING OPTIONS:
Standard shipping to:
- Alaska and Hawaii: $4.95
*All orders placed prior to 12 noon EST Monday - Friday will ship the same day. Orders placed after 12 noon EST Monday - Friday and on weekends will be shipped on the following business day (business day refers to Monday - Friday, excluding holidays).
PLEASE NOTE: Toppik Hair Perfecting Tool Kit, Fiberhold Spray and Colored Hair Thickener can only be shipped via standard shipping within the continental United States. We are not able to ship these products to PO Boxes or APO addresses.
If you are not completely satisfied with your order, simply return your product within 30 days of receipt of your order to receive a full refund, less shipping and handling charges.
If you wish to return your product, please call Customer Service at 1-800-THICKEN (844-2536)1-800-844-2536 within 30 days of receiving your shipment. Once you have received your Return Merchandise Authorization Number (RMA), you will need to write it on your return label. Shipments without a RMA will not be accepted for returns. Shipping charges are non-refundable. Other conditions may apply.