We respect your privacy and recognize the need for appropriate protection and management of any personally identifiable information that you may share with us. Please note that we will not sell, share or otherwise distribute your personally identifiable information to third parties except as provided herein.
Non-Identifiable Information is Automatically Collected and Stored
During your visit, Toppik will automatically collect and temporarily store some basic information about your computer and your visit.
When you view our Site, we may store some information on your computer. This information will be in the form of a "cookie" or similar file. "Cookies" are pieces of data stored on the visitor’s computer tied to information about the visitor. Information gathered through cookies and web server logs may include information such as the date and time of visits, the pages viewed, time spent at the Site and the Sites visited just before and just after our Site. We may also use information gathered from cookies to personalize your visit, to gather information and statistics about visits to our Site, to better understand visitors’ online behaviors, and to help select and display targeted advertisements that we believe may be of interest to you.
If you do not wish to receive such tailored advertising, you can visit this page to opt out of most companies that engage in such advertising. (This will not prevent you from seeing the ads; the ads will simply not be delivered through these targeting methods.)
Personally Identifiable Information that You Provide to Us
If you make a purchase from the Site, participate in any contests posted on the Site, join our Toppik VIP program or provide us with testimonials, photos, videos or comments, we may request that you voluntarily provide us with personally identifiable data such as your name, address, email address, telephone number, credit card information and other personal information. This personal information is used for our internal tracking purposes, to process payment and order requests, information correction, internal records, and in order to contact you to respond to your questions, to inform you of any product or promotional offers that we may run and provide you with information we believe may be of interest to you. We may also collect personal information which our users provide about other people in the case of referral, gift purchases and deliveries to alternate addresses.
We will not sell, share or otherwise distribute your personally identifiable information to third parties except as provided herein. We may share the information you provide to us with our affiliates, any subsidiaries, strategic partners, authorized distributors, successors or assigns or any entity merged with or into Toppik.
You should remember that if you choose to contact us through our Site, any information that you transmit electronically via the World Wide Web may not be secure and we assume no liability for the loss of any information that you transmit via the World Wide Web.
You may have your information removed from our database by contacting our Customer Service department at 1-800-844-2536.
As noted above, if you join our VIP program, you may receive promotional emails from Toppik or one of our affiliates. You may unsubscribe from our mailing list by using the provided link in any of these emails.
Contests or Surveys
We may provide you the opportunity to participate in contests or surveys on the Site. If you participate, we will request certain personally identifiable information from you. Participation in these contests or surveys is completely voluntary and you have a choice whether or not to disclose this information. The requested information will typically include contact information such as your name and email address and demographic information such as your address and/or zip code. We may use a third party provider to conduct these surveys or contests. In that case, the third party will be prohibited from using your personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and a choice as to whether you want that information disclosed.
Your California Privacy Rights
Under California law, California residents have the right to request in writing from the businesses with which they have established a business relationship: (1) a list of the types of personal information (e.g. – name, email address, shipping address, etc.) and types of services provided to that person, that the business has disclosed to any third parties, including affiliates that are separate legal entities, during the immediately preceding calendar year for direct marketing purposes by the third party; and (2) the names and addresses of all such third parties. To request this information, you can email us at: firstname.lastname@example.org or write to us at Spencer Forrest, Inc., Attn: Customer Service-Privacy, 11777 San Vicente Blvd., Suite 650, Los Angeles, CA 90049. We will respond to these requests for information within 30 days following receipt of your email or written request for information.
Legally Required Disclosure of Information
We take reasonable steps to ensure that the personally identifiable information we collect is relevant for the purposes for which it is to be used and that such information is reliable for its intended use and is accurate, complete and current. However, we must rely on individual users to provide and maintain accurate personally identifiable information. You are responsible for contacting us to update or correct your personally identifiable information whenever necessary.
Retention of Personal Information
We will only retain personally identifiable information for as long as we are required to do so by applicable law(s), or for as long as necessary for the purpose(s) for which it is processed. We will delete such information when it is no longer needed and, in any case, upon expiration of the maximum storage term set forth by applicable law.
Third Party Sites
Any third-party websites linked to or from this Site may have different privacy policies and practices. You should carefully review these other websites’ privacy policies in order to determine how each website may use any personal information you provide. If you have questions about how these other sites may use your information, you should contact them directly.
Children and Teens
The Site is not intended for use by anyone under the age of 18 and we do not knowingly collect any personally identifiable information for any such person. Children or teens under the age of 18 should not use our Site at any time, except in the presence of, and with the express consent of, his or her parents or legal guardians.
Effective as of October 2014.