Regular Ground Delivery
Orders are normally shipped by US Mail and may be sent to street addresses or PO boxes. Delivery of items normally takes 7-10 business days.

Rush Express Air Delivery
See order page for rates. We offer rush service for delivery in 2-4 business days. We also offer overnight service for delivery at a higher charge. Rush delivery service are available to most areas in the continental U.S. The following products, Fullmore Spray, Toppik Fiber Hold Spray, Minoxidil, and Rogaine must be shipped by UPS ground Service and only to street address - no PO or APO addresses.

All orders for Next Day delivery must be placed prior to Noon Eastern Time.

Money Back Guarantee
Try any product or combination of products, risk free. If you don't think an item is as effective as we've said it would be, simply return the container, even if it's completely empty, within 30 days of receipt of your order. We'll refund the entire purchase price (less shipping and handling) no questions asked.

Returns and Exchanges
If you wish to return your product, simply call us within 30 days of receipt of your order. Phone 1-800-THICKEN to request a Return Authorization Number and write it on your return label. Shipping charges are non-refundable.

X5 Hair Laser may be returned up to six months from receipt with an 18% restocking fee.

The Hairmax LaserComb can only be returned within thirty days with an 18% restocking fee.

International Orders
Call 845-457-5072. For all international orders, duties and taxes are the responsibility of the recipient. International orders will be charged the appropriate shipping cost.