Customer Service
Contact Info
Phone: 1-8OO-THICKEN (1-800-844-2536)
Credit Card Orders Only
7 AM to 11 PM EST, Monday through Friday
8 AM to 6 PM EST, Saturday and Sunday
Email: support@toppik.com
Please allow 24 hours for a response
7 AM to 11 PM EST, Monday to Friday
FAX
(310) 207-6302
MAIL
Spencer Forrest, Inc.
11777 San Vicente Blvd Suite 650
Los Angeles, CA 90049
PRESS INQUIRIES
For press inquiries, please contact:
Beach House Public Relations
310-693-2991
Amy Denoon Amy@beachhousepr.com or
Lauren Lorenz Lauren@beachhousepr.com or
Allegra Cody Allegra@beachhousepr.com
Shipping Info
Standard Shipping 5-7 Days
Up to $25
Free
$25.01 - $50.00
Free
$50.01 - $75.00
Free
$75.01 - $100.00
Free
$100.01 and Up
Free
Rush and Overnight Delivery
Expedited (2-3 Days)
Add $12 to standard S&H
Next Day Air
Add $25 to standard S&H
International See Below for Details
Regular Ground Delivery
Orders are normally shipped by US Mail and may be sent to street addresses or PO boxes. Delivery of items normally takes 5-7 business days.
Rush Express Air Delivery
We offer rush service for delivery in 2-4 business days. We also offer overnight service for delivery at a higher charge. Rush delivery service are available to most areas in the continental U.S. The following products Fullmore Spray and Toppik Fiber Hold Spray can only be shipped via Regular Ground Delivery within the continental US. and only to street address - no PO Boxes or APO addresses.
All orders for Expedited delivery must be placed prior to Noon Eastern Time.
International Orders
For all international orders, duties and taxes are the responsibility of the recipient. International orders will be charged the appropriate shipping cost. Call 1.845.457.5072 for shipping rates.
 
Please note, at this time we do not ship to the following countries: Italy, Israel, Indonesia, Greece, Russia, Spain and the Philippines.
Money- Back Guarantee
Try any product risk free. If you don't think an item is as effective as we've said it would be, simply return the container, even if it's completely empty, within 30 days of receipt of your order. We'll refund the entire purchase price less shipping and handling, no questions asked. X5 returns are subject to an 18% restocking fee.
Returns
If you wish to return your product, simply call us within 30 days of receiving your shipment at 1.800.TH|CKEN (1.800.844.2536) for your Return Merchandise Authorization Number (RMA) and write it on your return label. Shipments without an RMA will not be accepted for returns. Shipping charges are not refundable. X5 returns are subject to an 18% restocking fee. Other conditions may apply. Please contact us for details.