We care about our customers and we want you to be completely satisfied when shopping for Toppik products. If you have questions, concerns, need shipping information or help with a return, please see below for help and contact information.

HERE'S HOW TO CONTACT US

 

PHONE

U.S.: 1-800-THICKEN (844-2536)U.S.: 1-800-844-2536

International: 1-404-614-7213

Monday-Friday 7am-11pm EST

Saturday-Sunday 8am-6pm EST

EMAIL

support@toppik.com

Please allow 24 hours for a response

 

 

FAX

1-310-207-6302

 

EMAIL

support@toppik.com

Please allow 24 hours for a response

FAX

1-310-207-6302

 

MAIL

TOPPIK Products

Church & Dwight Co., Inc.

11845 W. Olympic Blvd., Ste. 900W

Los Angeles, CA 90064

 

HELPFUL INFORMATION

You may also find helpful answers to your questions on our FAQ page.

 

SHIPPING INFORMATION


We offer free standard shipping, all the time.

Most in-stock items will arrive 5-7 business days after receipt of your order.


CONTINENTAL U.S. SHIPPING OPTIONS:


Standard Shipping: Free

Expedited (2-3 days): $16.95-$21.95*

Next Day Air: $29.95-$34.95


ALL OTHER SHIPPING OPTIONS:


Standard shipping to:

  • Alaska and Hawaii: $4.95
  • Canada: $14.95


International: For all international orders, click here to visit our international website. Please be mindful when checking out, as all international sales are final.


*All orders for expedited shipping delivery must be placed prior to noon EST. Orders placed after noon and on Fridays will be processed the next business day.


PLEASE NOTE: Toppik Hair Perfecting Tool Kit, Hair Regrowth Treatment, Root Volumizing Spray, Colored Hair Thickener, Fiberhold Spray, Theradome and Fullmore Colored Hair Thickener can only be shipped via standard shipping within the continental United States. We are not able to ship these products to PO Boxes or APO addresses.

 

RETURNS


If you are not completely satisfied with your order, simply return your product within 30 days of receipt of your order to receive a full refund, less shipping and handling charges.


If you wish to return your product, please call Customer Service at 1-800-THICKEN (844-2536)1-800-844-2536 within 30 days of receiving your shipment. Once you have received your Return Merchandise Authorization Number (RMA), you will need to write it on your return label. Shipments without a RMA will not be accepted for returns. Shipping charges are non-refundable. Theradome is subject to a $50 restocking fee. Other conditions may apply.