Contact Info:
By Phone: 1-800-THICKEN (1-800-844-2536)
Credit Card Orders Only
7 AM to 11 PM EST, 7 days a week
For X5 HairLaser Call:
1-800-277-4437
Toll free from the US & Canada
Credit Card Orders Only
7 AM to 11 PM EST, 7 days a week
By Fax: (310) 207-6302
By Mail: Spencer Forrest, Inc.
11777 San Vicente Blvd Suite 650
Los Angeles, CA 90049
Shipping Info:
| Standard Shipping: | Rush and Overnight Delivery: |
| Up to $25 | $5.95 | Expeditited (2-4 days): |
| $25.01-$50.00 | $7.95 | Add $12.00 to standard S&H. |
| $50.01-$75.00 | $8.95 | Next Day Air: |
| $75.01-$100.00 | $10.95 | Add $25.00 to standard S&H. |
| $100.01-$150.00 | $11.95 | International: |
| $150.01 and up | FREE | See below for details. |
Regular Ground Delivery
Orders are normally shipped by US Mail and may be sent to street addresses or PO boxes. Delivery of items normally takes 7-10 business days.
Rush Express Air Delivery
We offer rush service for delivery in 2-4 business days. We also offer overnight service for delivery at a higher charge.
Rush delivery service are available to most areas in the continental U.S. The following products
Fullmore Spray and Toppik Fiber Hold Spray can only be shipped via Regular Ground Delivery within the continental U.S. and only to street address - no PO Boxes or APO addresses.
All orders for Expedited delivery must be placed prior to Noon Eastern Time.
International Orders
For all international orders, duties and taxes are the responsibility of the recipient. International orders will be charged the appropriate shipping cost. Call 1.845.457.5072 for shipping rates.
Money-Back Guarantee:
Try any product risk free. If you don't think an item is as effective as we've said it would be, simply return the container, even if it's completely empty, within 30 days of receipt of your order. We'll refund the entire purchase price less shipping and handling, no questions asked. X5 returns are subject to an 18% restocking fee.
Returns:
If you wish to return your product, simply call us within
30 days of recieving your shipment at 1.800.THICKEN (1.800.844.2536) for your Return Merchandise Authorization Number (RMA) and write it on your return label. Shipments without an RMA will not be accepted for returns. Shipping charges are not refundable. X5 returns are subject to an 18% restocking fee. Other conditions may apply. Please contact us for details.