FAQS
Q. What are Toppik Hair Building Fibers made Of ?
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A. Toppik Hair Building Fibers are made of Keratin protein - the same thing that makes up human hair. The Keratin protein comes from a natural wool source, which is the closest match to human hair. Learn more about how Toppik Hair Building Fibers work why ours stand apart from the rest.
Q. If it begins to rain, will Toppik Hair Building Fibers remain in my hair?
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A. Toppik Hair Building Fibers stay firmly in place even in wind, rain and perspiration. For even longer-lasting results and added shine, use Toppik FiberHold Spray.
Q. Do Toppik Hair Building Fibers affect hair growth?
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A. Toppik Hair Building Fibers do not encourage or discourage hair growth. The natural Keratin Fibers will not clog pores or affect a scalp condition.
Q. How long will Toppik Hair Building Fibers stay in place?
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A. Toppik Hair Building Fibers stay until you wash your hair. They may shift but can be easily touched up. Many individuals who go to the salon weekly for a shampoo/set or a blow out will leave the Fibers in until their next appointment.
Q. Can Toppik Hair Building Fibers cover gray roots or color-treated root re-growth?
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A. Toppik Hair Building Fibers can be used to effectively and easily cover both gray roots and color-treated root re-growth!
Q. Can I use Toppik Hair Building Fibers with styling tools and products?
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A. It is recommended that Toppik Hair Building Fibers be applied after the use of any styling tools such as hairdryers, flat irons or curling irons. Styling products (other than hairspray) should be applied to the hair prior to applying Toppik Hair Building Fibers. Applying gels, mousses, pastes, serums, and the like after applying Fibers may cause shifting the Fibers and could expose the areas that were meant to be covered. Let styling products dry before applying Fibers.
Q. How do I make my hairline look natural?
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A. The irregular teeth and unique design of the Hairline Optimizer are ideal for naturally framing the areas around the face, including  the forehead and temple areas. This tool also keeps Fibers from getting onto the forehead when applying Toppik to the front hairline.
Q. Do I need to use Toppik FiberHold Spray?
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A. Toppik FiberHold Spray is specifically formulated to lock in the Fibers for those looking for added hold as well as shine.
Q. My Spray Applicator stopped working. What should I do?
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A. Remove the Spray Applicator from the Toppik Hair Building Fibers bottle and rinse inside and out with flowing hot water. Let dry, and place it back on the bottle. If it still doesn’t dispense Fibers, please contact Toppik Customer Service by calling 1-800-THICKEN (844-2536).
Q. Do Toppik Hair Building Fibers work on ethnic hair?
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A. The texture and appearance of the Toppik Hair Building Fibers work well with ethnic hair.
Q. How long will a bottle of Toppik Hair Building Fibers last?
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A. It depends on how frequently you use the product, the amount of the product you use each time, and the size of product you purchase. Below are some general guidelines:
Hair Building Fibers - Travel (3g): Approximately 7 days
Hair Building Fibers - Regular (12g): Approximately 30 days
Hair Building Fibers - Economy (27.5g): Approximately 60 days
Hair Building Fibers - Giant (55g): Approximately 120 days
Q. CAN I MIX DIFFERENT COLORS OF TOPPIK HAIR BUILDING FIBERS?
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A.Yes, you can mix different shades of Hair Building Fibers. In fact, it is often encouraged to mix different shades in order to find the closest match to your own color, especially when working with blonde or gray hair. The product can either be mixed directly in the hair (use the lighter color first, and then layer the darker color over it).
Q. Which colors should I use for Salt & Pepper / Platinum / Strawberry Blonde?
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A. Below are some general guidelines that may help in achieving a customized color:
Salt & Pepper: Black and White
Platinum Blonde: Light Blonde and White
Strawberry Blonde: Auburn and Medium
See all colors and additional color tips here.
 
Q. Does Toppik Root Volumizing Spray work on all hair colors and textures?
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A. Yes, Toppik Root Volumizing Spray works with all hair colors and textures because it helps to dry out the oils in hair, not the oils in your scalp.
Q. Is Toppik Root Volumizing Spray safe for airplane travel?
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A. Toppik Root Volumizing Spray is available in a 5.1 oz can, and is therefore not allowed with carry-on luggage. If you are checking a bag, contact the airline you are flying with to determine if aerosol cans are allowed in checked luggage.
Q. Does Toppik Root Volumizing Spray have a scent?
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A. Toppik Root Volumizing Spray has a mild, refreshing scent that works well for both men and women.
Q. How often should I use Toppik Root Volumizing Spray?
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A. How often you apply Toppik Root Volumizing Spray depends on the type of hair you have. For oily hair, apply more often to soak up excess oil from hair. If you are using Toppik Root Volumizing Spray as a dry shampoo, apply to hair as needed in between washes.
Q. What happens if I exercise with this product in my hair?
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A. Toppik Root Volumizing Spray will stay in through your exercise and even help soak up excess sweat and oil in hair! It is also great to use post workout if you don’t have time to shower.
Q. Does Toppik Root Volumizing Spray come in different colors?
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A. No, Toppik Root Volumizing Spray is a clear, invisible dry formula that does not contain any color.
Q. Do I apply Toppik Root Volumizing Spray before or after I apply Toppik Hair Building Fibers?
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A. Apply Toppik Root Volumizing Spray before applying Toppik Hair Building Fibers to hair to avoid shifting or re-applying Hair Fibers.
Couvré Q&A
Q. What is COUVRé Scalp Concealing Lotion made of?
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A. COUVRé is made with sesame seed oil (a natural moisturizer) and iron oxides, which are natural colorants.
Q. If it begins to rain, will COUVRé come off?
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A. COUVRé stays firmly in place through wind, rain and sweat.
Q. Does COUVRé affect my hair growth?
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A. COUVRé does not encourage or discourage hair growth. Its gentle formula cannot clog pores or affect your scalp condition.
Q. How long does it stay on?
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A. COUVRé stays on until it is shampooed out.
Q. How do I remove COUVRé Scalp Concealing Lotion?
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A. It removes easily with shampoo.
Q. Can I swim with COUVRé Scalp Concealing Lotion?
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A. Yes. It’s completely waterproof.
Q. Is COUVRé safe for color-treated hair?
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A. Yes.
 
FULLMORE Q&A
Q. If it begins to rain, will Fullmore stay in my hair?
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A. Fullmore stays firmly in place through wind, rain and sweat.
Q. Does Fullmore affect hair growth?
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A. Fullmore does not encourage or discourage hair growth. It won’t flake or rub off, and doesn’t clog pores or affect your scalp condition.
Q. How long does it stay in the hair?
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A. Fullmore stays on until it is shampooed out.
Q. What do I do if the spray nozzle gets clogged?
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A. Use hot water and/or a pin, and be sure to always shake the can before applying Fullmore.
Q. Is Fullmore safe for color-treated hair?
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A. Yes.
 
GENERAL Q&A
Q. How does the 30-Day Money Back Guarantee Policy work?
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A. We want you to be 100% satisfied with your purchase, and we stand by the quality of our products. Try any product risk free. If you don't think an item is as effective as we've said it would be, simply return the container, even if it's completely empty, within 30 days of receiving your order, using our easy return process outlined below. We'll refund the entire purchase price less shipping and handling, no questions asked. Theradome returns are subject to a $50 restocking fee. Please see how to process returns below.
Q. How do I process a return?
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A. We offer a 30-Day Money Back Guarentee policy on all orders. Simply call us at 1-8OO-THICKEN (844-2536) within 30 days of receiving your shipment for your Return Merchandise Authorization (RMA) and include it on your return label. Shipments without an RMA will not be accepted for returns. Shipping charges are not refundable. Theradome returns are subject to a $50 restocking fee. Other conditions may apply. Please contact us for details.
Q. Do you ship internationally?
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A. Yes. For all international orders, duties and taxes are the responsibility of the recipient. International orders will be charged the appropriate shipping cost. Call 1.404.614.7213 for shipping rates or simply input your international address at checkout and the appropriate rates will be shown. All international sales are final.  Please note, we do not ship to the following countries: Italy, Israel, Indonesia, Greece, Russia, Spain or the Philippines.
Q. How long will it take to receive my order?
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A. Orders are normally shipped by US Mail and may be sent to street addresses or PO boxes. Delivery of items normally takes 5-7 business days, and we have rush shipping available. See more information on all shipping options. To check the status of your order, please call us at 1-800-THICKEN (844-2536).
Q. Are Toppik sales and promotions eligible to all customers?
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A. Unless specifically stated otherwise, all sales and promotions are only eligible to Toppik customers in the USA and Canada.
Q. Can my order be delivered internationally?
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A. Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in more than 100 countries and territories, with support for many more coming soon. As an international shopper, you now get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international landing page.
Q. What is Borderfree?
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A. Borderfree is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.
Q. How will I know how much my order will cost?
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A. Just add items to your basket and click select to check out. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) to your selected international destination, as well as any applicable duties and taxes imposed by Customs and revenue authorities in the destination country.
Q. Are there any additional costs that will be due upon receipt of my order?
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A. As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.
Q. What currencies does Borderfree support?
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A. Currently, Borderfree supports billing in more than 60 currencies, with more being added on an ongoing basis. Once you confirm your preferences, you will be able to see products priced in your selected currency.
Q. Can I use Borderfree to ship an order internationally but pay in my currency?
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A. Yes, Borderfree supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in local currency using a local domestic credit card. This also works if you’re traveling or living abroad.
Q. What payment options does Borderfree support?
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A. Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, and China UnionPay, with additional payment options coming soon.
Q. What are my international shipping options?
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A. The following is a summary of delivery promises for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

Destination Delivery Promise
Canada 1-12 business days
United Kingdom 2-6 business days
Australia and New Zealand 3-7 business days
Ireland 2-10 business days
Mexico 2-6 business days
Central America and the Caribbean 2-7 business days
South America 2-8 business days
Europe 2-8 business days
Japan 2-8 business days
Hong Kong 2-8 business days
Singapore 3-8 business days
Republic of Korea 3-8 business days
Asia-Pacific 2-7 business days
South Asia 3-7 business days
Africa and the Middle East 2-10 business days
Iceland 3-6 business days
Russian Federation 5-15 business days
Q. How much does international shipping cost?
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A. International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.
Q. When am I billed?
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A. Your credit card will be billed by Borderfree when your international order is shipped.
Q. How much duty and taxes are charged on international orders?
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A. Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.
Q. Are there any items that cannot ship to my country because they are restricted?
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A. If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process.
Q. Do you ship to military addresses?
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A. Orders shipping to military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the United States.
Q. How can I track my international order?
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A. You can track the progress of your international package(s) here.
Q. What will my credit card statement say?
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A. Your credit card will be billed by Borderfree and your credit card statement will read “BF*Toppik” where “BF” denotes the Borderfree network.
Q. Who should I contact if I have questions relating to my order after I have made a purchase?
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A. Please contact us at support@toppik.com or 404-614-7213 and a Toppik Customer Service Representative will gladly assist you with any questions relating to your international order.
Q. Can I purchase or redeem international gift cards?
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A. Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for international orders.
Q. What is your return policy for international orders?
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A. All our international sales are final.